Looking Forward to My Haircut
Later today I’m getting a haircut and I’m really looking forward to it. Not because my hair so long, but because of the personal service I receive. It’s really a pleasure going to my hairstylist. The part I’m looking most forward to is the shampoo, she washes my hair and at the same time provides a very relaxing and well needed scalp massage. She takes the time to do a little extra and provide some relaxation. I’ve been going to the same person for a few years now and it’s always been consistent, great haircut, great customer service and the best experience.
In a personal services business like hair styling, you could never build too much value in your process. When you rely on repeat customers and referrals, providing an excellent customer experience along with tremendous value, you will never have to worry where your next dollar is coming from. In today’s consumer driven business world you have to provide that little bit extra because your customers going to talk about you, and it’s up to you if they say good things, or bad things.
Keep up the good work Lisa, you’re my favorite hairstylist and you have a customer for life.
