Lee Watters.com

Later today I’m getting a haircut and I’m really looking forward to it.  Not because my hair so long, but because of the personal service I receive.  It’s really a pleasure going to my hairstylist.  The part I’m looking most forward to is the shampoo, she washes my hair and at the same time provides a very relaxing and well needed scalp massage.  She takes the time to do a little extra and provide some relaxation. I’ve been going to the same person for a few years now and it’s always been consistent, great haircut, great customer service and the best experience.

In a personal services business like hair styling, you could never build too much value in your process.  When you rely on repeat customers and referrals, providing an excellent customer experience along with tremendous value, you will never have to worry where your next dollar is coming from.  In today’s consumer driven business world you have to provide that little bit extra because your customers going to talk about you, and it’s up to you if they say good things, or bad things.

Keep up the good work Lisa, you’re my favorite hairstylist and you have a customer for life.

Later this week, Google will be added new features to Gmail. According to a person at Google, users will be able to post and view messages about their day-to-day activities. Google will try to mimic status updates that has been much of the success of Facebook and Twitter. It is not clear if Google will link the new Gmail features to rival social-networking services. But just think if they do! That could be huge!

Read the complete story from the New York Times.

Apple said it will cut the price of the iPad if sales aren’t as good as anticipated. Management doesn’t see the iPad eating at either iPhone sales or notebook sales.

Read the complete story from Business Insider

What if the iPad came down a $100, would you buy one? I think this device has the ability to change and save the print media industry. If I could pay for all my magazines and newspapers and get them on a digital screen, one I can take with me, I’m in! I hate having all those paper mags all over the house, not mention all the trees it would save.

I like the idea that if, and when I’m sitting some place waiting, I could read anything I want. No mater what you think of the iPad, this form of digial delivery is the future for the print publishing world.

Just my thoughts, what do you think?